At GRYPHENORX, we strive to provide excellent products and services. If you're not fully satisfied with your purchase, we're here to help with a straightforward refund process.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You have 30 calendar days to return an item from the date you received it.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment.
The credit will be applied within a certain amount of days, depending on your card issuer's policies.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] for further instructions.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
For any other questions related to our refund policy, contact us at [email protected].